Shipping & Return Information
Our offices will be closed on Monday, May 27 for the Memorial Day holiday. Express shipping methods will not be available from 1:00 PM EST Friday, May 24 - 9:30 AM EST Tuesday, May 28. Thank you for your patience as we allow all our staff to spend time with their families over the holiday weekend.
Free shipping on orders of $99 or more
The "free shipping on orders of $99 or more" promotion applies to
shopping cart subtotals of $99 or more. This offer is valid only for
orders shipping to addresses within the continental United States, and
does not apply towards express shipping methods. If your order qualifies
for this offer, free ground shipping will automatically appear to you
as a shipping option during checkout, so there is no need to enter a
promotional code. Separate transactions cannot be combined to reach the
***Attention Canadian Customers: Additional
border fees may be charged to you by Canadian customs and UPS upon
delivery of your order. These are fees charged by the shipper and/or
Canadian customs and not by SwimWays. Please contact UPS Canada to get an estimate on these costs prior to completing your order.***
Shipping fees are calculated based on actual rates and the weight of the products you order. Shipping charges are calculated on the screen just before you confirm your order. You will know how much the shipping will be before you are fully committed to the purchase. In some cases, shipping is based on a flat fee. All shipping and handling fees will be displayed within your shopping cart upon checkout.
Any orders placed on Saturday or Sunday will be shipped on the next business day, regardless of chosen shipping method. Overnight shipping requests will only be honored during normal business days.
The ship window cut-off time for overnight shipments is 3 pm EST and for Ground Shipments it is 1 pm EST .
Track an Order:
Visit the My Account to track your order and update your account information, or
refer to the Shipping Confirmation email you received from us for the order tracking link. If you placed your order as a guest, you will only be able to track your order through the Shipping Confirmation email you received from us because you did not create an account.
If you did not receive a Shipping Confirmation email from us, please contact customer service. (Please be sure to check your spam or junk mail folder first.)
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.
If a product appears to have a manufacturing defect Contact Us or call 1-800-889-7946 and request to speak to customer service for instructions. Do not return items to us without first contacting us by email or phone to receive instructions. If an item is to be returned to us due to manufacturer’s defect, you must first receive a Return Authorization. No packages will be received without a Return Authorization.
Return Merchandise Policy:
Proof of purchase is required. Permission for any return merchandise must be secured from our customer service department. All returns must be in the original packaging and in like-new condition. For questions about returning merchandise, please Contact Us or call 1-800-889-7946 and ask to speak to our customer service department. All returns must be in the original packaging. The return of non-defective merchandise when authorized will incur a 20% re-stocking fee and the customer is responsible for all shipping charges. No packages will be accepted without return authorization from our customer service department.
After a return is authorized by our customer service department:
- Return the item to the address given to you by our customer service department.
- Include a copy of the email from our customer service department.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service or with a value of over $100 should be insured. We are not liable for return merchandise that does not reach our Returns Department.
We will notify you via phone or email of your repair, replacement or refund once we have received and processed your return item. All refunds will be in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error or manufacturer’s defect.