Frequently Asked Questions (FAQs)

1) How can I obtain replacement or missing parts for your products?

You may contact us by phone, Monday through Friday from 8:30AM until 5:00PM Eastern Time.  Our customer service line is 800-889-7946.  You may also contact us via email at consumersupport@swimways.com.

2) How do I obtain instructions on how to assemble your products?

You may obtain many of our product instructions on the Swimways website, or you may also contact us at the above number or email address and request them. 

3) What is the age range of your Swim Steps products?

• Step 1 covers our introductory line of products recommended for ages 9 months to 2 years.  Some of these products are the Swim Diaper, Baby Spring Float, and Baby Spring Float w/Canopy.
• Step 2 Swim Steps products are for the beginner level and cover ages 2 years to 4 years.  Some of these products are the Swim Sweater, Swim Vest, and Swim Shorty.
• Step 3 Swim Steps products are designed for the pre-swim level and cover ages 4 years to 8 years.  The Power Swimr in sizes small, medium, and large is in this category.
• Step 4 Swim Step products are for swimming and are for children ages 4 years and up.  Some of these products are the Fishkicks Kickboard, Soft Swimmies, and Fishbite Swimmies.

4) Where can I purchase Swimways products?

Our products are available at hundreds of retailers across the country and many on-line retailers. You may locate one in your area by clicking on the Where To Buy feature of our website.

PRODUCT SPECIFIC FAQ's

1. From what material is the Captiva lounge bed made?
The lounge bed is 100% spun polyester with 100% nylon thread and has a one-year warranty.

1. What is the height and width of the volleyball net for the Poolside Volleyball game?
The height of the net is 24 inches and the net span (width) is up to 24 feet.

1. How do I fold the Spring Float?
Please check the Instructions for detailed information on how to fold the Spring Float.

2. What is weight capacity for the Spring Float?
The Spring Float is tested for use up to 250 lbs. Remember that the human body is naturally buoyant!

3. Do I need to inflate my Spring Float before use?
Yes, we recommend that the head rest pillow and outer ring be inflated before using your Spring Float in the pool, lake or ocean. Inflation takes less than one minute! Check the Instructions for detailed information on inflation.

4. Do I need to deflate my Spring Float before I fold it for storage?
Yes, the Spring Float must be deflated in order to fold it. Simply open the valve and pull out the valve stem to release the air. Any remaining air will be expelled as you fold your float.