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Frequently Asked Questions (FAQs)

Need to reach us? Contact us by phone Monday through Friday, 8:30 AM - 5:00 PM EST at 1-800-889-7946 or use our web contact form. Review the information below for the most commonly asked questions we receive about our company and products.


1) How can I obtain replacement or missing parts for products?

Contact us to inquire about available replacement parts for your products. We do not sell replacement parts on our website or at retail stores.

2) How do I obtain instructions on how to assemble your products?

If you have misplaced the instructions that came in the package with your product, search for the product on our website and look under the "details" tab of the product page for additional information. You can also give our customer service team a call and we will be happy to assist you.

3) What is the age range of your products?

Age grades vary from product to product. Look for this information on the product packaging or on each product's web page on this website under the product description. Our baby floats are suitable for babies ages 9 months - 2 years. In most cases our adult Spring Float items and pool lounges are suitable for ages 15+. 

4) Where can I purchase SwimWays products?

Our products are available at hundreds of pool dealers and retailers across the U.S., in select stores abroad, and at many online retailers. Use our Where To Buy tool to find a store near you. Customers in the U.S. and Canada can shop in the SwimWays online store.

For our customers located outside the United States, the products available for sale at the store vary from country to country, and items you see on this website may not be available to you. This is due to variances in compliance regulations specific to your country. If you would like to find out if there is a retailer or dealer in your country, please contact customer service (see above) and we will assist you.

5) I have a question about my SwimWays.com order. How do I contact you?

Use the customer service contact information at the top of this page to reach us. If you created an account with us, you can also log in to check the status of your order. (Use the links at the top right of this website to log into your account.) If you did not create an account with us when you checked out, check your email for order and shipping confirmation emails that contain your order details and tracking information.

6) I'm a retailer and am interested in selling SwimWays products in my store. How do I contact you?

Thank you for your interest in selling our products! Please contact us using the customer service number at the top of this page, or use our retailer inquiry web form.

7) I'm a member of the media and I would like to work with you on a story. How do I contact you?

Thank you for your interest in writing about us! Please email us at marketing@swimways.com.

8) I have a great idea for a product. How do I contact you to discuss my invention?

Awesome, we can't wait to hear about your idea! Please see our product ideas page for more details.


Frequently Asked Questions About Spring Float®

We get lots of questions about our Spring Float products! Instructions on how to inflate, deflate, fold, and store your float are included in the package with your float (printed on the reverse side of the packaging insert.) If you misplaced this information, we have added some helpful information below.

1. How do I inflate and deflate your floats?

We use two types of valves on our pool floats. We use safety valves on our baby and child floats and Jet Valves on our pet and adult floats. Follow the instructions below for each type of valve.

Safety Valve Instructions

To INFLATE:

  1. Remove valve cap.
  2. Pinch base of valve to inflate air chamber by mouth.
  3. When inflated, immediately stop pinching valve base to stop air flow and replace cap, pressing down firmly into float.
  4. Repeat steps 1-3 for the second air chamber.

To DEFLATE:

  1. Remove valve cap and pinch the bottom of valve to release air. Deflate float before folding.
  2. Hold float as shown, palms facing out. Bring your hands together in front of you.
  3. Overlap your hands and float will automatically close into 3 small circles.

Safety Valve Inflation
Jet Valve Instructions

To INFLATE:

  1. Remove valve cap and pull out stem to open.
  2. Inflate air chamber by mouth.
  3. Immediately after inflating, cover valve opening with index finger and press the stem of the valve into float to lock the seal.
  4. Replace valve cap, pressing down firmly.
  5. Repeat steps 1-4 for the second air chamber (if applicable.)

To DEFLATE:

  1. Remove valve cap and pull out stem to release air. Deflate float before folding.
  2. Hold float as shown, palms facing out. Bring your hands together in front of you.
  3. Overlap your hands and float will automatically close into 3 small circles.
How to inflate a Jet Valve

2. How do I fold a Spring Float?


Below is a photo demonstrating how to fold the Baby Spring Float. Watch our How to Fold a Spring Float Demonstration Video.

How to fold a Baby Spring Float


Below is a photo demonstrating how to fold the Spring Float. (Watch our How to Fold a Spring Float Demonstration Video.) For product-specific folding instructions, look under the "details" tab on the product pages of this website.

How to fold a Spring Float


3. What is the weight capacity for the Spring Float?

Adult Spring Floats are tested for use up to 250 lbs. Spring Float Recliner XL is tested for use up to 300 lbs.

4. Do I need to inflate my Spring Float before use?

For best results we recommend that you fully inflate all air chambers before using your Spring Float.

5. Do I really need to deflate my Spring Float before I fold it for storage?

Yes, the Spring Float must be deflated in order to fold it flat. This is especially important for items that come with a carry case - if there is air left in the float once folded, the float will not fit back into the case.