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Best Places to Work in Virginia 2014

Key Account Specialist

Named one of the top 25 small companies in Virginia by Virginia Business for three consecutive years, Swimways Corporation is a worldwide manufacturer of leisure and recreational products located in Virginia Beach, VA. We currently have an open position for a Key Account Specialist to work in our Sales Operations department in Virginia Beach.

This position will work directly with a selected segment of the top 50 retail account customers and support internal functions and third party vendors to achieve a high level of customer satisfaction and retention.

Responsibilities:

  • Develops and administers Compliance Review Program ensuring regulatory compliance goals are met and managing and avoiding chargebacks.
  • Monitors, analyzes, and communicates developing trends in retail compliance and advises management of operational impact.
  • Identifies and communicates compliance deficiencies and problems to management and provides guidance to correct any problems.
  • Maintains up-to-date customer files and vendor agreements and ensures adherence to compliance standards.
  • Reviews proposed changes to vendor agreements and makes suggestions to help implement the changes.
  • Coordinates development and review of forms, contracts and disclosures to meet the needs of the company and comply with order processing and compliance standards.
  • Manages the flow of Direct Import orders from start to finish and communicates necessary information or issues to the sales team and customer.
  • Works closely with sales reps and our manufacturing partners to ensure orders are properly handled with regard to pricing, availability, packaging, testing, shipping, etc.
  • Troubleshoots issues such as product shortages, late shipments, testing, compliance issues and PO extensions and handle all shipping discrepancies.
  • Assists with the development and maintenance of quote sheets and pricing programs for Top 50 accounts. Handle PLI renewals and manages purchase orders and letters of credit.
  • Maintains corporate policy guidelines adding, maintaining and monitoring EDI accounts. The EDI process will include various ways of EDI receipts including some specific customer vendor portals.
  • Facilitates re-work process on domestic issues and ensures product is completed and shipped per customer requirements.
  • Originates and maintain factory specific product lists for retail partners.
  • Handles all DataSync information and item entry on participating accounts.
  • Develops streamlined processes to better assist the retail partner and improve internal profitability.
  • Acts as a back-up to others in the department regarding various other key accounts.

Requirements:

  • 4 year degree preferred, but not required.
  • 1 – 2 years’ experience working with sales reps and electronic data transfer.
  • Previous retail compliance experience working with both specific domestic and import terms and conditions is helpful, but not required.
  • Strong analytical and communication skills a must.

Not only is Swimways a fun place to work and excellent place to build a career, we also offer competitive pay and benefits.

Qualified candidates wishing to join the Swimways team may submit resumes with salary requirements to resumes@swimways.com.

EOE