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Customer Service Representative - Virginia Beach

Swimways Corporation, located in Virginia Beach, VA, is a leader in outdoor recreational products. Swimways has joined with Spin Master to create an outdoor Global Business Unit key to driving innovation and growth within the category. Our goal is making free time more fun through innovation! We currently have an opening at our Virginia Beach, VA location for a Customer Service Representative.

Job Function / Summary:

The Customer Service Representative synchronizes retail and consumer requests directed to the call center so that all customers’ experiences are positive and memorable one. The position stands for 100% customer satisfaction.

Duties & Responsibilities:

  • Answer all inbound calls and respond to all email contacts in a timely and courteous manner and handle per customer service standards
  • Maintain sales order files of all completed orders and file in appropriate location
  • Develop complete and thorough documentation of all processes and practices supporting customer service tasks
  • Ensure 100% accuracy of customer sales orders and return requests
  • Other duties as assigned

Minimum Required Education, Experience, Licenses and Certifications

  • High school diploma or equivalency required
  • 2+ years of previous customer service experience required
  • Data entry or administrative assistance experience is required
  • Must friendly, eager to assist our customers, and a motivated problem solver

Essential Mental & Physical Requirements:

  • Ability to work on multiple tasks and meet deadlines
  • Ability to operate a keyboard if required to perform the essential job functions
  • Ability to read and interpret a document if required to perform the essential job functions
  • Ability to travel if required performing the essential job functions
  • Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions

Primary Location

Virginia Beach, Virginia

Application Process

Swimways offers competitive pay and benefits and is a great place to build a career. Qualified applicants may submit resume with salary requirements to resumes@swimways.com.